Specialist Vets in Hull

## Summary Medivet Swanland 24 Hour / Swanbridge Veterinary Hospital is part of the Medivet group and is set up for out-of-hours and urgent cases, with owners repeatedly describing being seen after 7pm and getting rapid diagnostics and treatment. Recent reviews give concrete examples of emergency care including inducing vomiting after mince pies, urgent surgery for a urinary blockage, and blood tests with diagnosis and treatment within about half an hour. Owners also mention unhurried consultations for non-emergency concerns (e.g., discussing lumps and teeth) and vets taking time to explain options and involve them in decisions. Pricing comes up as a concern in one recent review about the cost of out-of-hours emergency surgery, even while praising the clinical care and communication. ## Services - 24-hour / out-of-hours emergency care (owners describe being seen after 7pm and attending “out of hours”). - Emergency treatment examples mentioned in reviews: - Inducing vomiting after ingestion of mince pies. - Blood tests, diagnosis, and treatment delivered quickly in an out-of-hours visit. - Emergency surgery for a cat with a urinary blockage. - General consultations noted in reviews: - Second-opinion consultations for ongoing health concerns. - Assessment and reassurance regarding lumps and teeth, with time for questions. - Veterinary Nurse Training facility (listed in clinic data). - Website offer mentioned: a **FREE Mobility Pain Check** (time-limited offer stated as “until 30 November” in the website content available to us). ## Pricing - **Overnight emergency consultation fee: £130** (website states this is a nationwide price; applicable for consultations **between 7pm and 9am**). - One reviewer explicitly disagreed with how much they were charged for **out-of-hours emergency surgery**, while also saying the service and communication were excellent (no surgery price was provided). ## People - **Dr Kiah Weeks-Lee (vet)**: described as taking time to thoroughly examine an injured cat, giving clear explanations, discussing treatment options, and making the owner feel involved in decisions. - **Paul Knot (vet)**: thanked by name for looking after a pet; the reviewer highlights his “expertise and knowledge” and the way he handled the pet’s care. - **Reception team**: mentioned as friendly and helpful, reducing stress during visits (named collectively rather than individually in reviews). ## Reviews **Google rating: 4.7 stars from 523 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Out-of-hours emergencies are a consistent theme, including after-7pm visits and urgent cases (poisoning/food ingestion, urinary blockage, rapid bloodwork and treatment). - Owners repeatedly mention clear explanations and being involved in decisions (discussing treatment, answering questions, providing reassurance). - Handling of nervous or uncertain pets is noted (allowing a dog time to settle and explore; gentle approach during exams). - Pricing is mostly not detailed in the latest reviews, but one owner strongly objects to the cost of out-of-hours emergency surgery despite praising the speed of getting to surgery and the vet’s communication.

## Summary Haven Veterinary Group is a long-established practice (est. 1907) operating as a group with two branch surgeries, alongside dedicated ambulatory equine and farm vets. The website describes facilities set up for a wide range of cases (including separate dog/cat/exotics wards, isolation, an imaging room, dental area, operating theatre and in-house lab). In recent reviews, owners most often mention routine preventive care (vaccinations, injections, flea/worming) handled calmly, and a welcoming front desk—alongside occasional frustration about appointments running late and a busy, noisy waiting area. Concrete examples owners mention include: - Puppy vaccinations and flea/worming given “without any fuss” and with gentle handling. - Staff moving an appointment to reduce waiting time when a client arrived early. - A separate cat area in the waiting room being noticed and appreciated. - Thoughtful follow-up after euthanasia (a condolence card sent weeks later). ## Services Services and capabilities mentioned across the clinic website and recent reviews include: - Routine treatments and annual vaccinations (multiple reviews reference injections/vaccinations for dogs and cats). - Preventative care including flea and worm control, and health check-ups. - Care for multiple species: dogs, cats, rabbits, “exotics” (separate exotics ward is described), equine and farm animals. - Dental facilities (a dedicated dental area is listed on the website). - Diagnostic and inpatient facilities (diagnostic imaging room, laboratory, separate operating theatre, isolation facilities, kennel area, separate dog/cat/exotics wards). - Veterinary Nurse Training facility (listed in the clinic data). - Emergency care: the website states a 24-hour emergency service for farm and equine clients, and also mentions specified emergency opening hours for pets (details aren’t provided in the summary we received). ## People - Reception team: repeatedly mentioned as friendly and knowledgeable; several owners highlight being welcomed on arrival and helped with appointments (including being moved to an earlier slot to avoid a long wait). - Vets (unnamed in the information provided): owners describe vets listening to concerns, answering questions (e.g., during a cat consultation with an injection), and handling animals gently so they “weren’t stressed.” - End-of-life care: one owner describes euthanasia being handled with care and mentions receiving a condolence card afterwards. ## Reviews **Google rating: 4.8 stars from 172 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Preventive care visits (vaccinations/injections, flea and worming) are commonly described as smooth, with gentle handling that keeps pets calm. - Reception and appointment handling are frequently praised (friendly, helpful, sometimes proactive about reducing wait time). - Premises get specific mentions for cleanliness and having a dedicated cat area in the waiting room. - A minority of reviews raise operational negatives: appointments running late, and one report of an unpleasant, noisy waiting room with barking dogs; another describes the service as “not professional.”

## Summary Companion Care (Hull Anlaby) Ltd trades as **Vets4Pets** and is described on its website as a **locally owned** practice. The site emphasises a **modern, well-equipped setup** (in-house lab, digital X‑ray, ultrasound, operating theatre, hospital ward, and isolation facilities) and lists capabilities that go beyond routine consults, including **orthopaedics** and **exotic pet care**. In recent reviews, owners describe multi-visit case workups (a dog’s persistent cough managed over two visits, including **anaesthetic X‑ray** and follow-up medication) and reassurance from a **vet nurse** before procedures. Reviews also include negative accounts focused on **pricing and admin/reception issues**, including disputes and confusion around insurance claiming. ## Services Services and facilities mentioned on the website include: - **Diagnostics & imaging** - **Digital X‑ray** and **ultrasound** - **In-house laboratory** testing (biochemistry, haematology, electrolytes) - **Blood pressure monitoring** - **Eye pressure testing (Tonopen)** - **Surgery & anaesthesia** - **Anaesthesia** - **Soft tissue surgery** - **Orthopaedic procedures** including **cruciate surgery** and **fracture repair** - **Airway surgery**, **ear surgery** - **Operating theatre** - **Inpatient care & infection control** - **Hospital ward** - **Isolation unit** - **Separated dog & cat wards and isolation units** - **Preventive and routine care** - **Microchipping** - **Nurse clinic** and **weight clinic** - **Nutritional advice** - **Prescriptions** and medication - **Species and special interests** - **Rabbit medicine and testing** - **Small mammal medicine and surgery** - **Exotic pet care** (including reptiles) - Website lists specialties including **orthopaedics** and **exotic animal medicine** - **Travel documentation** - **Pet passport / animal health certificate** - **Out-of-hours** - Website states out-of-hours emergency care is provided by **Vets Now Emergency Service** From reviews, specific examples of care include: - Investigation of a dog’s cough over **two visits**, including **preventative medication for suspected kennel cough**, then **X‑ray under anaesthesia**, and additional medication to address possible causes. ## Pricing - One reviewer reports being charged **£50 for a 5‑minute vet consultation** and **£52 for ear drops** they believed were worth **£16**. (Other reviews conflict on cost: one older review calls the practice “very reasonable priced,” while more recent feedback includes complaints about prices and billing/insurance confusion.) ## People No clinicians are named in the information provided. Roles and behaviours mentioned: - **Vet nurse**: described as providing reassurance and explanation ahead of an **anaesthetic X‑ray** for a nervous owner. - **Vet and nurse team**: in one detailed account, staff spoke kindly about a rescue dog’s behaviour and the owner was told the dog was cooperative and ate well after waking from anaesthesia. - **Reception/management**: one negative review alleges rudeness and disorganisation, and describes conflicting messages about whether money was owed due to **insurance claim handling**. ## Reviews **4.6 stars from 369 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Case workups and procedural care:** owners describe investigations over multiple visits (e.g., persistent cough), including **X‑ray under anaesthesia** and medication trials. - **Communication during anxious moments:** one owner specifically credits a **vet nurse consultation** with reassurance before a procedure. - **Handling of nervous/rescue dogs:** a reviewer notes staff discussed the dog’s behaviour kindly and reported the dog coped well during the day. - **Front-desk/admin experiences are mixed:** one review describes **confusing insurance/billing communication** and alleges rude interactions, while others describe smooth booking and good service. - **Cost concerns appear in some feedback:** one reviewer gives specific figures for consultation and medication prices and objects to perceived mark-ups.

## Summary Hull Vets4Pets Ltd is part of the Vets4Pets network; the clinic website describes practices as “locally owned.” Based on the information available, the practice is used for a mix of routine care and urgent/sadly end‑of‑life situations, including second opinions. Reviewers repeatedly mention clear, unhurried explanations to help them make decisions (including around euthanasia), and practical handling plans for anxious or reactive dogs (e.g., reading notes in advance and adapting how a booster was given; clipping nails outside to avoid other dogs). The clinic is also listed as a veterinary nurse training facility. ## Services - Veterinary nurse training facility (as listed in clinic data). - Vaccinations/boosters (yearly booster mentioned). - Nail clipping (done outside for a reactive dog so they didn’t need to enter). - Treatment of wounds/infection with a treatment plan and follow-up outcome reported by an owner (wound “fully closed” after care). - Urgent care for seizures mentioned via an out‑of‑hours call, including attempts to stabilise with medication. - Euthanasia/end‑of‑life care is discussed in multiple reviews (both positive and negative experiences described). - Care for small pets is referenced (guinea pig treated during serious illness). ## People - **Irina Jakovleva (vet, per reviews):** repeatedly credited with giving owners the information and time needed to make decisions, including end‑of‑life choices; also associated with a “second opinion” that led to treatment instead of euthanasia for a dog with a wound/infection. - **Student nurse (name not remembered, per review):** one owner described the nurse reading a nervous dog’s notes beforehand, agreeing a plan to reduce stress, and calmly administering a booster for a large muzzled dog. ## Reviews **Google rating: 4.7 stars from 619 reviews.** Themes below are drawn from the latest written reviews available to us. - **Decision-making support and explanations:** owners mention being given “all the information” and not being rushed, including during euthanasia decisions. - **Second opinions and treatment outcomes:** one reviewer reports being told elsewhere that euthanasia was the only option, but receiving a treatment plan here that led to the wound closing and the dog recovering. - **Handling anxious/reactive pets:** examples include changing the approach for a nervous dog’s booster and clipping a reactive dog’s nails outside to avoid the waiting area. - **End-of-life care is a point of both praise and criticism:** some owners describe supportive, calm euthanasia support; others report distressing experiences, including a claim of a painful euthanasia attempt and a separate complaint about staff behaviour and focus on payment immediately after a pet’s death during an out‑of‑hours visit.

## Summary Haven Veterinary Group is a multi-branch practice (the site describes two branches) offering care for pets as well as ambulatory equine and farm work, with a stated heritage “since 1907.” Facilities listed on the website include separate dog/cat/exotics wards, isolation facilities, a diagnostic imaging room, a dental area, an in-house laboratory, and a separate operating theatre. Recent reviews repeatedly mention a welcoming reception team, vets who take time to explain findings and options, and the practice accepting an emergency admission; one owner also highlights practical advice to reduce stress for a dog that isn’t keen on vet visits. The ownership model (independent vs corporate group) isn’t stated in the information provided. ## Services Based on the website and latest reviews, services and capabilities mentioned include: - Routine pet care: annual vaccinations, flea and worm control, and health check-ups - Dentistry (site mentions dental areas; services listed include routine dental work for horses) - Surgical procedures listed on the site: castrations - Equine services: vaccination courses for horses; routine dental work for horses; ambulatory equine vets mentioned - Farm veterinary work: dedicated farm vets mentioned - Emergency care: the site states a 24-hour emergency service for farm and equine clients; reviews also describe the practice accepting an emergency admission (species not specified) - Veterinary Nurse Training facility (listed in the provided clinic data) ## People - Reception team: multiple reviews mention “helpful” and “welcoming” receptionists; one owner says their dog loves going in to see reception. - Veterinary nurses: specifically described as “lovely” in a recent review. - Vets: owners mention thoroughness (a “puppy check” described as thorough), taking time to explain things clearly, and giving advice aimed at reducing stress for nervous dogs during visits. ## Reviews **Google rating: 4.7 stars from 114 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners repeatedly mention a friendly, welcoming reception team and an organised, clean practice. - Communication is a common positive: several reviews note that staff “took time” and “explained everything thoroughly.” - A recent review mentions being accepted as an emergency admission. - Some owners describe support with anxious pets, including advice to help a dog feel less stressed about vet visits. - Cost is mentioned positively in general terms (“reasonably priced” / “pleased with the price”), without specific fees stated.