Norwood Veterinary Group

Norwood Veterinary Group describes itself as providing a “full veterinary service” and states the team is available 24 hours a day, every day of the year. From the latest reviews available, owners most often mention clear communication and reassurance, including staff listening carefully, explaining medication and recovery plans, and being gentle with young or nervous dogs. Clinical specifics mentioned include a routine spay where a complication was recognised and the owner was updated promptly, and a case where an owner got an appointment within an hour and was then referred for X‑rays at another branch.

Services

• •General veterinary care (described on the website as a “full veterinary service”).
• •24-hour availability every day of the year (as stated on the website).
• •Spaying (a routine spay is described in reviews, including management of an unexpected complication and follow-up guidance).
• •Diagnostic imaging (X-rays) mentioned via referral to another branch for X-rays (as described in a review).
• •Medication and recovery planning (owners describe being talked through medications and recovery steps after treatment).

People

• •Amy (named in a review): thanked for recognising a complication during a routine spay, updating the owner quickly, answering questions, and leaving the owner confident about medication and the recovery plan.
• •Reception team (named as a group): specifically thanked in a review.
• •Vets/staff (not individually named in most reviews): repeatedly described as listening when owners explain concerns and explaining advice clearly, with one owner highlighting a vet being gentle and friendly with a young pup, which they found helpful as first-time/nervous dog owners.

Reviews

4.9 stars from 62 reviews. - Owners frequently mention clear explanations (what’s wrong, advice given, medications and recovery steps).

• •Gentle handling and reassurance, particularly with a young pup and first-time/nervous owners.
• •Responsiveness and timeliness, including one report of getting an appointment within an hour when concerned.
• •Care during procedures, including recognition of a spay complication and prompt updates to the owner.
• •Cross-branch care is referenced, with one owner being sent elsewhere for X-rays and reporting a consistent experience.