Haven Veterinary Group

Haven Veterinary Group is a long-established practice (est. 1907) operating as a group with two branch surgeries, alongside dedicated ambulatory equine and farm vets. The website describes facilities set up for a wide range of cases (including separate dog/cat/exotics wards, isolation, an imaging room, dental area, operating theatre and in-house lab). In recent reviews, owners most often mention routine preventive care (vaccinations, injections, flea/worming) handled calmly, and a welcoming front desk—alongside occasional frustration about appointments running late and a busy, noisy waiting area.

Concrete examples owners mention include

• •Puppy vaccinations and flea/worming given “without any fuss” and with gentle handling.
• •Staff moving an appointment to reduce waiting time when a client arrived early.
• •A separate cat area in the waiting room being noticed and appreciated.
• •Thoughtful follow-up after euthanasia (a condolence card sent weeks later).

Services

Services and capabilities mentioned across the clinic website and recent reviews include

• •Routine treatments and annual vaccinations (multiple reviews reference injections/vaccinations for dogs and cats).
• •Preventative care including flea and worm control, and health check-ups.
• •Care for multiple species: dogs, cats, rabbits, “exotics” (separate exotics ward is described), equine and farm animals.
• •Dental facilities (a dedicated dental area is listed on the website).
• •Diagnostic and inpatient facilities (diagnostic imaging room, laboratory, separate operating theatre, isolation facilities, kennel area, separate dog/cat/exotics wards).
• •Veterinary Nurse Training facility (listed in the clinic data).
• •Emergency care: the website states a 24-hour emergency service for farm and equine clients, and also mentions specified emergency opening hours for pets (details aren’t provided in the summary we received).

People

• •Reception team: repeatedly mentioned as friendly and knowledgeable; several owners highlight being welcomed on arrival and helped with appointments (including being moved to an earlier slot to avoid a long wait).
• •Vets (unnamed in the information provided): owners describe vets listening to concerns, answering questions (e.g., during a cat consultation with an injection), and handling animals gently so they “weren’t stressed.”
• •End-of-life care: one owner describes euthanasia being handled with care and mentions receiving a condolence card afterwards.

Reviews

Google rating: 4.8 stars from 172 reviews. “”

• •Preventive care visits (vaccinations/injections, flea and worming) are commonly described as smooth, with gentle handling that keeps pets calm.
• •Reception and appointment handling are frequently praised (friendly, helpful, sometimes proactive about reducing wait time).
• •Premises get specific mentions for cleanliness and having a dedicated cat area in the waiting room.
• •A minority of reviews raise operational negatives: appointments running late, and one report of an unpleasant, noisy waiting room with barking dogs; another describes the service as “not professional.”