Vets Now Emergency Clinic Hull

We just saw Manos at Vets Now (emergency one, as it's a Sunday) with my cat, Leo. He was absolutely fantastic with him. Really good vet. Took time to explain everything. Very good with the animals and didn't rush the appointment. Credit to the vet profession. Thank you again, Manos

Quick responsive service

Great, was seen very quickly. Was a bit far to travel too. But it's what you do for your pets I suppose.

Very professional, very caring, kept informed about cost. Good waiting times

 Updated a day ago Disgraceful service and care Disgraceful service and care. Our 1 yr old puppy got bitten or stung on his head?. Over the weekend he began bleeding then that bleeding turned to a mucus, it covered his head ears and neck. He was scratching frantically and crying, it was Almost like he was being cocooned. I called this awful place at approx 4am and was told by a non english lady, (wouldnt give name, so its my only way of identifying) it’s not an emergency if you came it would be 120 pounds but theres no point coming. Rang again during day after he was worse, got the same non caring attitude. Next day Sunday we just took him, price told was 280 then said I was told incorrect amount the day before. The cost was not an issue but Still saying not an emergency. When we arrived we were told we would be waiting hours !. So went home and made appointment with our wonderful proper vet. I was called in the morning and asked to bring him into his vets urgently. At the moment they have kept him in and we are at home waiting. What chance do our loved pets have if vets now is the ONLY out of hours care in our City. Plus if they had bothered to look at him they then want to claim your insurance for you. That would never have happened, I'm certain they would have used up his whole allowance and greedily took it all with add ons. I took a photo of him waiting but we Were told the wait would be hours! Did not even look at or touch him. He was left standing shaking & quivering, he in reception. He was confused and afraid Picture 2 was the state he was in, but you didn't look did you vets Now? Our wonderful vet peel in Beverley fixed him. I've sent in my complaint email. Please Don't reply that it's unusual just look at 1 star reviews of vets now across the UK. Thank God for his usual vet and I've since learnt there is a 24hr emergency vet at market weighton so if you have a car you never need to visit vets now if your pet can make the journey. Date of experience: 02 June 2024

This was the most traumatic experience for me and my cat after my cat had an accident. I was immediately told if I couldn't afford potentially thousands of pounds for treatment the only options given were euthanasia or surrendering him for surgery and adoption. I was not offered any alternatives to allow me to attempt to raise the money so rather than have him euthanised and undercpressure I reluctantly gave him up. He had not even been x-rayed! So no one knew the extent of his injuries. I was there 2 hours and he was only given pain relief after I'd signed him over. The following day I received a call from a cat sanctuary informing me his x-ray, was clear, no fractures meaning his injuries were merely muscular and they invited me to collect him. Id not slept all night worrying about him, not knowing what was happening and thinking I was never going to see him again! The worst experience of my life. Although I had insurance cover it only covered basics and have now taken out full insurance cover for him as I never want to go through anything like this again.

Made an emergency appointment during the weekend and was told it was busy so we might have a wait, but we were welcomed and seen quickly. Everyone who worked there put our minds at ease and were friendly and knowledgeable, answering our questions and putting us at ease when we were anxious. A very positive experience!

Despite the vet being rushed off her feet she was amazing, and we were treated so well. Efficiently and kindly. The receptionist was lovely too. Sadly that day both the vet and the receptionist had to deal with complaints and a bit of a disrespectful attitude from another member of the public who wasn't as understanding of the situation (e.g. vet only one working that day so bit of a wait). They were doing their absolute best, being fair, and rushed off their feet. They were amazing under pressure. I can't praise the service enough. Thank you so much for everything.

We got an appointment straight away for our poorly budgie and were seen not long after arrival. Staff were very friendly and helpful. The vet gave good advice and the medication we needed. We would highly recommend Vets Now