Hull PDSA Pet Hospital

Absolutely terrible! Rushed my brothers dog in as he was really ill and falling all over to be told sorry were not taking on new patients and to go private. I said hes registered but they took him off as the dog hadnt needed help in sometime. They wouldnt see the dog and had to leave even though the poor dog needed help. Some charity that Is. Never put a healthy dog down but theyll happily leave one to die in pain while the owner begs and begs. No compassion no care. Shame on you

I rang pdsa as my 14 week old puppy was very poorly. The lady on the phone was rude and obnoxious. Stating I didn't have the right benefits which I told her I did. I ask if they was going to see my dog or not as i just needed her at a vets asap. She then shouted down the phone at me saying I was being abusive. My gorgeous puppy was limp and gasping for breaths which I explained to her on the phone. She was more bothered about an outstanding amount that I could not pay until the 26th then my puppies life. I then had to ring around and medi vet was the only other available vet in Swanland. My poor baby died on the way to that vets. But if the woman on the phone had not been rude and argued with me for 10 to 15 mins about an amount that I would of paid next week then my darling dutchess she may of still been here giving me cuddles. I am utterly heart broken and shattered. Medi vet where absolutely amazing and could not fault how they handled her and myself sobbing.

Seen to on time. Staff are all lovely and very helpful

Bag of SHhh!!! took my dog twice with her allergies to be given just steroids that have both never worked and getting an apointment takes forever how is an apointment in 3 weeks time going to help a dog in distress now honestly don’t waste your time go to a proper place and pay for it Youl get a much better service I got a next day apointment at vets for pets and medication worked straight away yes bit pricey but saves a lot a lot a lot of time and messing filling forms in just call up .🤦🏼‍♀️

Having being able to go to the PDSA for nearly 30 years, I called the Hull branch last Monday because my poor dog was really ill. I was told that because I hadn't taken her to vets for 3 years,we have been discharged! You don't take them if they're not ill just like a human doesn't go to Dr's unless they're unwell. They point blank refused to see her! What happened to the PDSA being caring for people and pets that need it?? All down to money and greed!! My girl had to be pts and I'm heartbroken. That probably wouldn't have changed but the PDSA has become the same as every other vets. Motivated by greed.

Good experience at Hull. It was busy but well organised. The vet was excellent and so were the nurses they cleaned my cats carry box which he had been sick in. The vet was careful and skilful examining my cat and he didn’t have to be sedated even though he is an anxious cat and previous vets have had trouble examining him. He went in to be examined for symptoms of hyperthyroidism. I would feel confident taking him back to PDSA in Hull if needed.

The most traumatic end to my cat's life. Do not go anywhere near PDSA. I went to have my terminally ill cat put down the other day. What should've been a quick, painless and dignified death became a long, drawn out ordeal that no cat deserves to go through. They clearly can't handle their workload at all. The waiting room was full, most were having to stand due to a lack of chairs, people were even having to wait outside as there wasn't enough room inside. We had an appointment for 11:40, yet we did not get seen until 12:45 so I was left waiting over an hour with my cat in a carrier getting more and more distressed by the noise and surroundings. When asked how long it will be before we get seen we kept getting told ``Oh there's just another 2 emergency patients first, in that time 5 got seen. Meanwhile they were just making phone calls getting more and more pets registered and booked in with appointments yet there were lots of pets waiting well over an hour for treatment. How can you keep accepting more and more new pets when you haven't the capacity to treat the ones you already have in front of you? By the time my cat did get seen she was absolutely terrified, that look of terror in my cat's eyes is going to haunt me for the rest of my life. They tried to put the injection into her leg but missed the vein three times as my cat was struggling so they gave her a sedative, put her back in the carrier and then just left me alone with my cat for 20 minutes whilst they dealt with another pet. During that time she was vomiting and clearly distressed despite my best efforts to comfort her. I was just in tears the whole time, she looked thoroughly miserable and frightened the whole time. When they finally did come back they tried shaving her other leg but the razor was faulty and it was snagging and pulling at her fur rather than shaving it so they had to get another razor. In total it took an hour and three quarters from walking into PDSA to my cat finally being put to sleep. The place feels more like an abattoir than a vets. There was no compassion shown to us whatsoever, they didn't seem to care about how distressed my cat or any of the other pets were, no explanations for the long wait, no transparency at all, she was treated as though she was simply a lump of meat that had to be processed rather than the most beautiful natured cat she was. I was kept in the dark the whole time. They must surely have known it was going to be a wait of over an hour before we were seen, so why the hell did they not tell me this when I arrived? Had I known this was going to happen I would've taken my cat to another vet straight away to spare her from this ghastly end to her life. It was by far the most traumatic thing I have ever experienced. Getting my cat put down should've been the kindest thing to do to prevent her dying in pain. Instead it made her suffer more than she has ever suffered and this experience is going to haunt me for the rest of my life.

The Service is amazing, vets are fighting for pet life, even if owner decides to put animal sleep, vets give a chance to pet to fight for life himself as well. My cat had minimal chance to survive, but vets have done best for him. A huge thanks from Mix to all who cared about him. People please do donations to PDSA as even £10 a month's can safe one life.